Your Questions About Partnering in South America, Answered
Get clear, direct answers to the most common questions our distributor and contractor partners in Brazil, Argentina, Chile, and across the continent ask about our products, logistics, and partnership program.
Based on our sales data and partner feedback, we have clear recommendations. For the booming commercial construction in cities like São Paulo and Santiago, our durable, low-maintenance Stone Cladding Panels are the top choice. For the high-end residential and winery market in regions like Mendoza, Argentina, the authentic, artisanal look of our Loose Stone Cladding is in high demand. For projects focused on outdoor living and hospitality, our Flagstone & Pavers are a consistent best-seller across the continent.
Our products are engineered for these conditions. For the high heat and humidity of coastal Brazil, we specify high-density, UV-stable Quartzite and Granite that will not fade or degrade. For the high-altitude, freeze-thaw cycles of the Andean regions in Chile and Peru, we recommend our Stone Cladding Panels, which have very low water absorption rates and a robust cement backing to prevent frost damage. We provide the right material for each specific climate challenge.
We are experts in logistics to South America. The typical total lead time, including production and ocean transit, is approximately 5-7 weeks to major ports like Santos (Brazil) and San Antonio (Chile). We manage all factory-side export documentation and work with trusted freight forwarders to ensure a transparent and predictable supply chain. You receive real-time tracking information so you can plan your projects with confidence.
Our OEM process is a core partnership strength. It begins with a consultation with our Spanish or Portuguese-speaking specialist. You provide your design concept, and we can produce a physical sample for your approval within 3-5 days. For all custom projects, we provide digital proofs and clear communication throughout the production process to ensure the final product perfectly matches your vision.
Our goal is to help you sell more. We support our distributor partners with a full suite of sales tools, including: 1) A complete library of high-resolution product and project photography for your website and catalogs. 2) Detailed, unbranded technical data sheets in Spanish and Portuguese for you to share with your architect and contractor clients. 3) Insights into regional design trends to help you build a profitable inventory.
Our products offer three key advantages. 1) Quality & Efficiency: Unlike some local, unprocessed stone, our products (like sawn-back loose stone and interlocking panels) are engineered for much faster, more efficient installation, saving labor costs. 2) Authenticity: Compared to manufactured concrete or porcelain, our 100% real stone offers unmatched texture, character, and long-term value. 3) Variety: We offer a huge range of styles and materials that may not be available from local quarries.
We understand the business challenges in the region. We help you manage risk by offering stable, USD-based quoting to protect you from currency fluctuations. For established, long-term partners, we can discuss and develop more flexible payment terms to support your cash flow. Our market insights also help you make smarter inventory decisions to avoid overstocking.
This is a key part of our service and a major advantage of partnering with us. You will have a dedicated account specialist who is fluent in both Spanish and Portuguese. From your first technical question to your final shipping details, all communication will be clear, fast, and in your preferred language. We eliminate the language barrier to ensure a smooth and successful partnership.
Including production and ocean transit, the typical total lead time for a container to a major port like Rotterdam or Hamburg is approximately 4-6 weeks. We provide a detailed production and shipping schedule upon order confirmation so you can plan your projects and inventory with confidence.